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What Services do you offer?
Lowes Industry Uniforms offers a wide range of product high quality garments that can be customised with your logo or design by:
Are there any Minimum Order Quantities.
There are no minimum order quantities on “basic” stock, however the more you order the more you will save.

Below are the minimum order quantities for the embellishment services we offer:

Embellishment Type Minimum Order Quantity
Embroidery 1
Digital Transfer 5
Screen Prints (upto 3 colours) 20
Screen Prints (4 or 5 colours) 50
Do you offer any discounts?
Absolutely! We offer quantity-based discounts across all our products and services. As you add product to your order the cost per unit will adjust accordingly.
How do I Place an Order?
    1. Search for the product you are interested in.

    2. Select the colour and quantities you would like to order.

    • Pricing is determined by quantity. The more you order the greater the saving.
    3. Add any branding you would like.

    • Select the location you want the embellishment to appear on.
    • Select the type of embellishment.
    • Upload your logo.
    4. Continue shopping or head to the check out.

    5. Enter your shipping details.

    6. Enter your payment details.

What happens after I place my Order?
  • You'll receive an order confirmation.
  • Please check this carefully to ensure your product selection, quantities and order details are correct. If there are any issues, please contact us immediately.
  • If you've selected “direct deposit” as your payment method; you will need to make this payment before your order progresses.
  • Artwork Check - Our production team will review the artwork you've submitted. if not suitable your order will not be approved and our staff will be in touch to take steps to work out a solution.
  • The production team will supply a storyboard or swatch for your review and approval. The order will not progress until we have your written approval.
  • Stock will be ordered from our suppliers.
  • The stock will be embellished with your logo.
  • Your completed product will be dispatched.
    • We'll send you tracking details.
    • You will receive a Tax Invoice upon dispatch.
    What are your payment options?

    Pricing & Currency

    All prices listed on our website are in Australian Dollars (AUD) and are inclusive of GST (Goods and Services Tax).

    Payment methods

    We accept payment by

    • VISA, MasterCard and AMEX.
    • PayPal
    • Direct Deposit
      • Order processing will only commence on receipt of payment.
      • Pricing is valid for 30 days.
    Tax Invoices

    You will be sent a Tax Invoice once your “completed” order is dispatched. Please be aware of dispatch and delivery timeframes if you are looking to purchase within a particular financial period.

    Price Variations
    • Redrawing Fee – This is a one off $40 fee that may be charged;
      • If your artwork is not of sufficient quality and needs to be redrawn by our product designers.
      • If your artwork is not an appropriate colour for the garment you have selected (eg. navy logo on a navy polo) and needs the colours inverted by our product designers.
    • Setup fee
      • If you have selected “repeat order” with a new logo, we will invoice you for the appropriate set up costs.

    N.B. Order processing will only commence on receipt of payment.

    How long will it take for me to receive my order?

    Shipping Information

    Dispatch Summary

    Product Type Dispatch Timeframe *
    Basic Stock 5-7 Business days
    Upgraded product 14-21 Business days

    * from date of payment receipt & order acceptance

    Delivery Timeframe

    Zone Area Delivery Times
    1 Australian Capital Territory 1-3 Business days
    New South Wales
    QLD - Southeast Regions
    Southeast Queensland
    Wide Bay-Burnett
    Darling Downs
    2 QLD - North and Far North Regions 4-6 Business Days
    South Australia (excluding Adelaide)
    3 Northern Territory 7-10 Business Days
    QLD - Western Regions
    Western Australia (excluding Perth)

    Delivery Fee

    Lowes offers free delivery to anywhere within Australia when you spend a minimum of $150. For orders below $150 we offer a flat rate delivery fee of $10 Australia wide. N.B. Free Shipping is calculated after all discounts have been applied.

    Courier Information

    Lowes uses a range of couriers (Toll Road, StarTrack & Go Logistics) depending on your location. All orders are delivered within normal business hours.

    Order Tracking

    Once your order is despatched, we will send you a shipping notification containing a con note and the associated courier. N.B. The tracking number will not be “live” until the next business day as the shipment passes through the courier network.

    Click & Collect

    “Lowes Industry Uniforms” operates separately from our retail business. As such we are unable to offer click and collect services

    Shipping Locations

    “Lowes Industry Uniforms” ships Australia wide (excluding external territories). Unfortunately, we are unable to offer international shipping.

    Transit Loss & Damage

    Please check all deliveries carefully upon receipt and notify us via industryuniforms@lowes.com.au immediately if there is an issue. We are unable to accept claims for missing freight (i.e. missing cartons) if a delivery docket has been signed as “received in full. All claims for delivery shortages and transit damages must be received within 2 business days.

    What is your returns Policy?

    Returns Policy


    • This policy applies to all purchases made from “Lowes Industry Uniforms”
    • All returns for return/exchange must be authorised in writing by Lowes Industry Uniforms industryuniforms@lowes.com.au prior to return.
    • “Lowes Industry Uniforms” operates separately from our retail business. As such our retails stores are unable to facilitate returns & exchanges on purchase made via “Lowes industry Uniforms Department.
    • All refunds will take 10-14 business days to be returned to your account once goods have been received back.

    Unbranded Clothing

    Returns due to change of mind or incorrect sizing selection can be exchanged/returned. However:-

    • A $30 or 10% (which ever is greater) per brand/label restocking fee is applicable
    • Request for return/exchange must be made within 7 business days of receipt.
    • Items returned must be “as new” i.e.
      • Unworn,
      • Unwashed,
      • Original tags and labels attached &
      • In original packaging.
    • “Lowes Industry Uniforms” reserves the right to reject returns if the goods are returned in a soiled, worn or an unsalable condition on receipt.
    • The cost of return and re-shipment will be at the customer’s expense.

    Branded Products

    Lowes industry Uniforms is unable to accept “change of mind” returns on upgraded/branded products. Lowes industry Uniforms will only accept returns on upgraded/branded products, where:-

    • the blank items themselves are materially flawed;
    • the quality of the decorating (i.e., the printing quality) is below a reasonable range of expectations; or
    • the design of the final product is materially different from the final design submitted by the customer.

    Product Variance & Acceptable Quality

    Garment production is not an exact science, and each garment may have small variations. Variations of this nature are not considered to be a fault. These variations may include: -

    1. Garment Sizing
      Lowes Industry Uniforms follow industry practice on standard tolerances. Please allow 25mm tolerance/variation
    2. Colour Matching
      We cannot guarantee exact colour matching with all logo designs. Colours may vary due to inks, design files, garment colours and fabrics.
    3. Print Placement
      We aim to ensure designs are printed in consistent locations on all shirts in a run, however variations in each individual shirt may cause slight variations in print placements. A 0.7cm vertical allowance, and 0-2.5cm horizontal allowance is considered acceptable under industry standards.
    4. Minor production errors
      Minor production errors (such as a single mis stich) may be caused due to the natural fabric movement during production. A minor production error is considered to be an imperfection that does not affect the overall appearance of an embellishment.

    Purchaser responsibility

    Product selection.

    As each products’ sizing differs from brand to brand, please ensure you refer to the size chart carefully before placing an order.


    • It is the customers' responsibility to ensure: -
      • There are no spelling, punctuation, or grammatical errors.
      • There are no design errors in the supplied logo.
      • To review the order confirmation, storyboards and/or strike-offs to ensure there are no errors.


    Before proceeding with a large order, we suggest you purchase a sample if you are unsure about the about the: -

    • quality, size, colour of a garment,
    • or completed look of embellishment.

    N.B. Standard setup costs and fees, and minimums apply.
    Samples may be returned and credited towards an order that is to be embellished, without incurring restocking fees.
    If you are looking to match an existing embellished garment within your business, please contact us on industryuniforms@lowes.com.au so we can work to achieve this.

    Our returns policy is in addition to your rights under the Australian Consumer Law

    Are there any restrictions on what I can get embellished?
    Artwork Policy

    By placing an order on the Lowes Industry website, the user agrees that they own or have authorisation to use the submitted artwork, logo, or text.

    Lowes reserves the right to reject any order that infringes, or is likely to infringe, the intellectual property Rights, of any person or organisation.

    Lowes reserves the right to reject any order containing imagery or text deemed to be:
    • Offensive
    • Libellous; or
    • Discriminatory
    Do You Offer Samples?
    Unfortunately, we’re unable to offer free samples. As there are no Minimum Order Quantities on our basic garments, customers can order single units to test sizing, quality etc. Unbranded samples may be returned and credited towards an order that is to be embellished, without incurring restocking fees. Please refer to the returns policy for full terms and conditions
    Can I cancel my order?
    Please contact us via industryuniforms@lowes.com.au as soon as possible. Depending how far your order has progressed we may be able to cancel your order; however certain fees may still be applicable.
    • If stock has been ordered and dispatched from our suppliers a restocking fee of $30 or 10% (whichever is greater) per brand/label; will be applied.
    • If an order is cancelled before production has begun but after a logo has been setup/digitising the setup fee will not be refunded.
    • Lowes Industry Uniforms is unable to cancel an order once the production process has begun on upgraded/branded garments.
    Help, I have an issue with my order!
    Please contact us as soon as possible on industryuniforms@lowes.com.au so that we have the best chance of rectifying the issue.