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Lowes Win the Ultimate Cruise Holiday 2024 Promotion

Terms and Conditions

Information on how to enter and the prizes form part of these Terms and Conditions. Participation in this promotion is deemed acceptance of these Terms and Conditions.

Entry is only open to Australian residents aged 18 years or over.

Employees (and their immediate families) of the Promoter and agencies associated with this promotion are ineligible to enter. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister, or 1st cousin.

Entries into the promotion open on 5 September 2024 and close at 11:59pm AEDT on 20 October 2024 (“Promotional Period”).

To enter, entrants must purchase any Lowes product at any Lowes physical store or online at https://www.lowes.com.au during the Promotional Period (“Qualifying Transaction”). If a staff member does not automatically hand the individual a receipt after the Qualifying Transaction, it is the individual’s responsibility to request one. Individuals must then visit the website https://lowes.com.au/wincruise, follow the prompts to the promotion entry page, input the requested details (including first name, surname, email address, phone number, country, postcode, and date of birth), upload a photograph or scanned copy of the receipt or type the receipt number where indicated, and submit the fully completed entry form during the Promotional Period.

It is a condition of entry that entrants agree to opt-in to receive news and offers from Carnival Cruise Line.

Only one entry is permitted by email address.

Entrants must retain their original Lowes purchase receipt as proof of purchase. Failure to produce the proof of purchase when requested may, in the absolute discretion of the Promoter, result in invalidation of an entrant’s entry and forfeiture of any right to a prize. The purchase receipt must clearly specify the product purchased, store of purchase, and that the purchase was made during the Promotional Period but prior to entry. Lowes are unable to provide a replacement copy tax invoice if the original tax invoice is lost or not retained at the point of sale by the customer.

The Promoter reserves the right at any time to verify the validity of entries and entrants (including an entrant’s identity, age, and place of residence) and reserves the right in its sole discretion to disqualify any individual who the Promoter has reason to believe has breached any of these Terms and Conditions, tampered with the entry process, or engaged in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the promotion. Errors and omissions may be accepted at the Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoter's legal rights to recover damages or other compensation from such an offender are reserved.

Incomplete or indecipherable entries will be deemed invalid.

If there is a dispute as to the identity of an entrant, the Promoter reserves the right in its sole discretion to determine the identity of the entrant.

The draw will take place at Suite 1.24, 90 Bourke Road, Alexandria, NSW 2015 on 29 October 2024 at 11:00AM AEDT in the presence of an independent scrutineer. The Promoter may draw additional reserve entries and record them in order in case an invalid entry or ineligible entrant is drawn. The winner will be notified by email and phone within two (2) business days of the draw, and their details (initial, surname, and postcode) will be published on https://lowes.com.au/wincruise from 31 October 2024.

The Promoter’s decision is final and no correspondence will be entered into.

The first valid and correct drawn entry will win a Vanuatu cruise package for four (4) adults valued at up to AU$12096 depending on date and point of departure (“Prize”). Prize consists of:

  • Four (4) x return economy airfares from winner’s nearest Australian capital city to Sydney, New South Wales (if required);
  • All applicable airline and airport taxes;
  • Private return transfers from Sydney airport to accommodation;
  • One (1) night 4-star pre-cruise accommodation in the form of two (2) x twin share rooms (or similar) with breakfast included;
  • Private return transfers from accommodation to Sydney Cove Overseas Passenger Terminal;
  • 10-Day Carnival Cruise Line Discover Vanuatu cruise onboard Carnival Adventure departing from Sydney, New South Wales on Monday 2 June 2025 and returning on Thursday 12 June 2025 staying in a quad balcony room for the winner and up to three (3) accompanying guests;
  • One (1) night 4-star post-cruise accommodation in the form of two (2) x twin share rooms (or similar) with breakfast included;
  • $500 Lowes Wardrobe voucher; and
  • $500 Lowes Food and Beverage onboard credit voucher.

Itineraries and onboard offerings are not guaranteed.

Additional spending money, additional meals, insurance, passports, visas, vaccinations, transport to and from departure point, items of a personal nature, in-room charges, amendment fees issued by airlines or suppliers once booking is confirmed and ticketed, additional taxes, additional fees associated with the accommodation, and all other ancillary costs are not included.

All bookings and documentation regarding the Prize must be made via Free-2-Travel Holidays Pty Ltd or their agents. Redeeming the Prize is conditional on acceptance of the terms and conditions of travel as detailed by Free-2-Travel Holidays Pty Ltd and the airline carriers in accordance with normal travel practices.

The winner and their companions are responsible for ensuring that they have valid passports and any requisite visas, vaccinations, and travel documentation. The winner and their companions will be responsible for any expenses incurred in obtaining necessary travel documentation, including any fines or penalties incurred as a result of not having the requisite travel documentation. The winner and their companions must have travel insurance. The Prize winner and their companions must depart from and return to the same departure point and travel together. The Prize winner acknowledges and agrees that the accommodation element of the prize is twin-share and the cruise accommodation is a quad room, and the winner and their companions will be required to share rooms. Itinerary to be determined by the Promoter in its absolute discretion. Frequent flyer points will not form part of the Prize. The Prize is subject to the standard terms and conditions of individual prize and service providers. Winners may be required to present their credit card at time of accommodation check in.

Vaccination requirements apply. Government guidelines may result in a requirement to quarantine during or after your cruise and may restrict your ability to participate in shore tours or disembark the ship at ports we visit during your cruise. See Carnival's Cruise Ticket Contract for more information. Guidelines are subject to change without notice and as such the Prize may vary from the descriptions provided.

If the winner resides within New South Wales, the airfare and Sydney accommodation component of the prize will be forfeited and not redeemable for cash.

Standard terms and conditions of travelling with Carnival Cruise Line will apply including any applicable age restrictions and vaccination requirements. See Carnival’s Cruise Ticket Contract at https://www.carnival.com.au/about-carnival/legal-notice/ticket-contract which passengers will be bound by.

The winner must provide valid identification to the Promoter. The winner and their companions must be over the age of 18 years. Alcohol consumption and gambling onboard are restricted to passengers aged 18 years of age or older. A credit card imprint or cash deposit will be required from the winner and/or companions at check-in in order to board the cruise ship for all incidental charges.

Any ancillary costs associated with redeeming the Lowes clothing and food and beverage vouchers are not included. Any unused balance of the vouchers will not be awarded as cash. Redemption of the vouchers is subject to any terms and conditions of the issuer including those specified on the voucher.

To claim the prize, winners must respond to the winner notification within seven (7) days of the draw date. Subject to the unclaimed prize draw clause, if for any reason a winner does not take the Prize (or an element of the prize) at the time stipulated by the Promoter (including that the winner is unable to travel during the dates specified in the Prize details clause), then the Prize (or that element of the prize) will be forfeited and will not be redeemable for cash.

In the event of war, terrorism, state of emergency, pandemic, or any other kind of disaster, the Promoter reserves the right to cancel, terminate, modify or suspend the promotion or suspend, substitute, or modify a prize subject to any written directions from a relevant regulatory authority.

If a prize is unavailable, the Promoter in its discretion reserves the right to substitute the prize with a prize to the equal value and/or specification subject to any written directions from a regulatory authority.

Prizes or any unused portion of a prize are not transferable or exchangeable and cannot be taken as cash. If the winner is for whatever reason unable to travel within the nominated period or does not take an element of the Prize within the time stipulated then that element of the Prize will be forfeited by the winner.

Total prize pool value is up to AU$12096.60.

Prizes are not transferable or exchangeable and cannot be taken as cash unless otherwise specified.

A draw for any unclaimed prizes may take place on 28 November 2024 at the same time and place as the original draw subject to any directions from a regulatory authority. Winners, if any, will be notified by email and phone within two (2) business days of the draw, and their details (initial, surname, and postcode) will be published at https://lowes.com.au/wincruise from 2 December 2024.

Entrants consent to the Promoter and Carnival Cruise Line using their name, likeness, image, and/or voice in the event they are a winner (including photograph, film, and/or recording of the same) in any media for an unlimited period without remuneration for the purpose of promoting this promotion (including any outcome) and promoting any products manufactured, distributed, and/or supplied by the Promoter.

If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical difficulties, unauthorised intervention, or fraud, the Promoter reserves the right in its sole discretion to the fullest extent permitted by law: (a) to disqualify any entrant; or (b) subject to any written directions from a regulatory authority to modify, suspend, terminate, or cancel the promotion as appropriate.

Any cost associated with accessing the promotional website is the entrant’s responsibility and is dependent on the Internet service provider used.

Nothing in these Terms and Conditions limits, excludes, or modifies or purports to limit, exclude, or modify the statutory consumer guarantees as provided under the Competition and Consumer Act as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the States and Territories of Australia (“Non-Excludable Guarantees”). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees, and agents) excludes all liability (including negligence) for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special, or consequential, arising in any way out of the promotion.

Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter and prize suppliers (including their respective officers, employees, and agents) are not responsible for and exclude all liability (including negligence) for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special, or consequential, arising in any way out of: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access, or third-party interference; (c) any entry or prize claim that is late, lost, altered, damaged, or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in prize value to that stated in these Terms and Conditions; (e) any tax liability incurred by a winner or entrant; or (f) taking of the Prize.

As a condition of accepting the prize, the winner and their companions must sign any legal documentation as and in the form required by the Promoter and/or prize suppliers in their absolute discretion including but not limited to a legal release and indemnity form.

The Promoter and Carnival Cruise Line collect personal information ("PI") in order to conduct the promotion and may, for this purpose, disclose such PI to third parties including but not limited to agents, contractors, service providers, prize suppliers, and as required to Australian regulatory authorities. Entry is conditional on providing this PI. The Promoter and Carnival Cruise Line will also use and handle PI as set out in their respective Privacy Policies which can be viewed at https://www.lowes.com.au/privacy-policy and https://www.carnival.com.au/about-carnival/legal-notice/privacy-notice. In addition to any use that may be outlined in these Privacy Policies, the Promoter and Carnival Cruise Line may, for an indefinite period unless otherwise advised, use the PI for promotional, marketing, publicity, research, and profiling purposes, including sending electronic messages or telephoning the entrant. The Privacy Policies also contain information about how entrants may opt out, access, update, or correct their PI, how entrants may complain about a breach of the Australian Privacy Principles or any other applicable law, and how those complaints will be dealt with. All entries become the property of the Promoter. Unless otherwise indicated by the Promoter or Carnival Cruise Line, the Promoter and Carnival Cruise Line may disclose PI to entities outside of Australia (for a list of the countries, see the Promoter’s relevant Privacy Policy) and cannot guarantee that any overseas recipient will not breach the Australian Privacy Principles. By entering the promotion, entrants consent to the overseas transfer on these terms as permitted by the Australian Privacy Principles and agree that neither the Promoter nor Carnival Cruise Line is liable in this regard.

Carnival Cruise Line collects personal information in order to conduct the promotion and administer the Prize and may, for this purpose, disclose such information to third parties including but not limited to agents, contractors, service providers, and suppliers in the United States and as required to regulatory authorities in Australia, New Zealand, and the ports of call on the cruise itinerary. Entry is conditional on providing this information. Carnival Cruise Line may, for an indefinite period unless otherwise advised, use the information for promotional, marketing, publicity, research, and profiling purposes, including sending electronic messages or telephoning the winner in accordance with its Privacy Policy available here https://www.carnival.com.au/about-carnival/legal-notice/ticket-contract. Entrants should direct any request to opt out, access, update, or correct information to Carnival Cruise Line.

The Promoter is Lowes – Manhattan Pty Ltd (ABN 31 000 307 666) of 240 Princes Highway, Arncliffe NSW 2205, telephone (02) 9562 1111 (“Promoter”).

NSW Authority TP/XXX. ACT Permit No. TP24/XXXX. SA Permit No. T24/XXXX.